The Club Rules…
Am I financially protected ?
You only pay a deposit with Staff Travel Club and the remaining balance directly to the partner. Therefore the small amount you pay up front is minimal, but subject to our Terms and Conditions, alongside the hotel’s policy you agreed to at the time of booking, you are 100% financially protected.
Are the prices per person or per room and do they include taxes?
The prices are shown 'per person per night'. Each booking will indicate if there are any additional taxes, resort fees or charges applicable.
Are Meals included in the Rates?
Generally each booking is based on a Room Only or Bed & Breakfast basis. It will be clearly marked. Where a partner is offering an upgraded board basis, this will be shown.
I want to change / amend my booking, how do I do this?
The best way to process this, would be to send us an email, so we can check with our partners about the change you want to make. Sometimes, it might be easier to make a new booking if you want to change dates or room types, and make a new booking request, and then cancel an old booking. We will then move your deposit over so you don’t get charged any admin fees. If it is something else, like adding an extra person or board basis, sometimes this can be easily done via the booking portal.
Are there any extras to pay locally after I have made my booking?
In each booking, it will clearly show any extra charges applicable - such as city taxes, resort fees or anything else.
What if the hotel I want to stay at is not on the website?
Right now that would mean we don’t have a direct agreement in place with them, but please do send us an email and let us know who they are and we will be happy to reach out to them to add them to our network.
I want to extend my stay now I am here! Can I have the same rate?
Generally it is possible to extend your stay using the same rates etc, but this is based on availability and at the partners discretion. We normally suggest checking with reservations first, and then if availability allows, request via the booking portal to get this confirmed and the new deposit paid to secure the additional nights.
I want to cancel, is that possible?
If you need to cancel at anytime you can advise the partner directly using the email address/telephone number found on your booking confirmation. Each partner has a unique policy, so please refer to that and if the terms allow, you can just cancel your booking FOC, minus Staff Travel Club’s admin fee.
Can I get a refund on my Deposit?
We will return your deposit if you adhere to the terms set out within each partners policies. There will be a small fee to pay Staff Travel Club which has been agreed at booking stage.
I want to work with this hotel when I get home, can you help me?
We love this! If you loved your stay so much and want to support the partner when you get home and promote it to your clients, we are more than happy to connect you with the Sales and Marketing team at the hotel.